📄 Terms & Conditions

Last updated: 30/6/2025

Welcome to Curlture! These Terms & Conditions apply when you shop with us at Curlture.store. Please read them carefully before placing an order.

  • About Us

Trading name: Curlture
Business type: Sole trader, based in the UK
Contact email: curlturestore@gmail.com

  • Products & Orders

We sell hair accessories and digital products to customers worldwide.
By placing an order, you confirm that:

  • You’re over 18 or have parental permission.

  • All details you provide are true and accurate.

After you place an order, we’ll send an email confirmation. Your order is only accepted once payment is approved and we dispatch your items.

We may cancel an order (and refund you) if, for example, products are unavailable or there’s a pricing error.

  • Prices & Payment

  • All prices are shown in GBP (£).

  • Payment is taken securely at checkout through Squarespace card payments.

  • For international customers: your bank may charge currency conversion fees.

  • Shipping & Delivery

We ship worldwide from the UK.
Estimated delivery times and costs are shown at checkout.
Once dispatched, delivery times may vary due to customs or postal delays outside our control.

For more details, see our Shipping & Returns Policy.

  • Returns & Cancellations

Physical products (hair accessories)

  • You have 14 days from receiving your order to cancel, as per UK Consumer Contracts Regulations.

  • Items must be unused, in original packaging, and returned at your cost (unless faulty).

  • Refunds are processed to your original payment method within 14 days of receiving the returned goods.

Faulty or incorrect items

  • Contact us at curlturestore@gmail.com within 7 days of delivery, with photos and details.

  • If confirmed, we’ll offer a refund or replacement at no extra cost.

Digital products

Due to their nature, digital downloads are non-refundable once the file has been sent or downloaded, unless the product is defective or not delivered.

Full details are in our Shipping & Returns Policy.

  • Use of Digital Products

When you purchase a digital product, you receive a non-exclusive, non-transferable licence for personal use only.
You must not resell, share, or distribute our digital files.

  • Intellectual Property

All content on our website — including product photos, logos, graphics, and digital products — belongs to Curlture or our licensors.
You must not use, copy, or share it without permission.

  • Limitation of Liability

We do our best to ensure all information on our website is accurate and products are safe to use.
We’re not liable for indirect or consequential losses, or delays outside our control.

Nothing in these terms limits our liability for death, personal injury from negligence, or fraud.

  • Governing Law

These Terms & Conditions are governed by the laws of England & Wales.
Any disputes will be handled by the courts of England & Wales.

  • Contact Us

If you have questions about these terms, please email us:
📧 curlturestore@gmail.com

Important

By shopping with us, you agree to these Terms & Conditions, as well as our:

  • Privacy Policy

  • Cookie Policy

  • Shipping & Returns Policy